Customer Service Manager

Hamilton, New Zealand

DeLaval Ltd has a rewarding and varied opportunity for a full time Customer Service Manager to join their friendly team based in Te Rapa, Hamilton.

Reporting to the Sales Management Director, your main objective is to enhance the DeLaval brand and the Dealer / DeLaval relationship by providing exceptional customer service to external and internal customers. You will manage the order processing activities and respond and investigate all queries in a professional manner. This will be achieved through the effective management of processes, people and resources, and by building collaborative and effective relationships across the DeLaval network.

In this role, your day-to-day activities will include:

  • Maintaining, building and enhancing key relationships both internally and externally
  • Positive collaboration with other key stakeholders
  • Drive the performance of the Customer Desk Team through accuracy, timeliness whilst upholding the Corporate Governance Polices
  • Responding to escalated enquiries
  • Assist Dealers, Farmers and DeLaval staff with various queries in relation to sales and service activities
  • Administration activities that achieve operational effectiveness and efficiency.

The successful candidate will have relevant experience in managing or supervising a successful team. Your experience in a wholesale sales environment whilst maintaining sound customer service processes will see you excel. 

In this role you'll be liaising with both internal and external clients, so excellent interpersonal and negotiation skills are vital. A commitment to quality and excellence is a required asset. Importantly, you'll be confident, assertive and inspirational to the close knit customer desk team.   

You will need to be proficient in the Microsoft Office suite and have a working knowledge with SAP or similar ERP system.

DeLaval is looking for an individual who is customer focused with commercial acumen. You are investigative and persevering in nature with the ability to quickly resolve queries for your customers and team.  You will demonstrate a positive and enthusiastic attitude to your work and interactions with staff. If you consider yourself a proactive, strong communicator and enjoy working with an effective team, this is the role for you!

Bring your customer service experience to the table and be rewarded with career growth and progression — Apply Now.

About the Organisation

DeLaval Ltd is a global leading supplier to the dairy business, supporting dairy farmers in managing their farms, their way. The business offers products, systems and services for all steps of milk production, with a focus on reducing their environmental footprint whilst improving food production, profitability and the well-being of the people and animals involved.

Founded more than 125 years ago in Sweden, DeLaval now has 4500 employees and operates in more than 115 countries that cater to customers with livestock size ranging from 1 to 50,000 animals. Together with the Tetra Laval Group, DeLaval owns one of the most well-known brands in the world. DeLaval's New Zealand office is based in Hamilton, and services customers throughout both the north and south islands. The Australia office is based in Melbourne.

DeLaval constantly strives to improve the daily work for all dairy producers, empowering them to control their business and lifestyle by providing complete solutions and service.

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