Warranty & Quality Administrator

Hamilton, New Zealand

DeLaval Ltd has a rewarding and varied opportunity for a full time Warranty & Quality Administrator on a 12 month fixed term contract based in Hamilton, NZ.

Your main objective is to maintain responsibility for the administration and reporting of the Warranty and Quality messaging systems for New Zealand and Australia.  You will respond to all enquiries and orders received to assist our Dealers, Farmers and DeLaval Staff in relation to warranty activities in a professional manner.

In this role, some of your day-to-day activities will include:

  • Process warranty claims and paperwork on a timely basis for each franchise/distributor
  • Handle rejected claims according to DeLaval Oceania Warranty Policy
  • Track warranty parts and follow through
  • Respond to, and manage the DeLaval Systems databases, ensuring integrity of data
  • Proactively source, coordinate and communicate information required from supporting entities to stakeholders
  • Induction / introduction warranty training for new staff and dealers in conjunction with Training Manager

The successful candidate will have relevant experience in warranty and quality processes with sound knowledge of administration tasks. You will need to be proficient in the Microsoft Office suite and have a strong working knowledge of SAP, along with the ability to learn new systems quickly.

In this role you'll be liaising with both internal and external clients, so excellent interpersonal and time manager skills are vital. You will be logical and analytical in thinking with a good commercial understanding. You will require a great deal of accuracy and the ability to prioritise to complete your duties efficiently and meet deadlines. Importantly, you'll be a confident, independent worker capable of working efficiently without direct supervision.

DeLaval is looking for an individual who is going to take responsibility for their role, excel in their team and bring their positive and enthusiastic attitude to their work and interactions with staff. If you consider yourself a proactive, strong communicator and enjoy working closely with other team members, this is the role for you! 

DeLaval recognises that in order to succeed, the company not only needs the best products and services, but also the best people. To ensure that DeLaval attracts and retains outstanding employees, the organisation will reward you with a generous salary package along with a host of outstanding benefits.  

This is your chance to join an international industry leader and become part of an exceptional team culture.  At DeLaval, employees enjoy new challenges, professional growth and the satisfaction of working for a company that goes to all lengths to understand and work alongside their customers.

Bring your warranty & quality experience to the table and be rewarded with career growth and progression — Apply Now

About the Organisation

DeLaval Ltd is a global leading supplier to the dairy business, supporting dairy farmers in managing their farms, their way. The business offers products, systems and services for all steps of milk production, with a focus on reducing their environmental footprint whilst improving food production, profitability and the well-being of the people and animals involved.

Founded more than 125 years ago in Sweden, DeLaval now has 4500 employees and operates in more than 115 countries that cater to customers with livestock size ranging from 1 to 50,000 animals. Together with the Tetra Laval Group, DeLaval owns one of the most well-known brands in the world. DeLaval's New Zealand office is based in Hamilton, and services customers throughout both the north and south islands. The Australia office is based in Melbourne.

DeLaval constantly strives to improve the daily work for all dairy producers, empowering them to control their business and lifestyle by providing complete solutions and service.

Contact your DeLaval dealer

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