Quality is one of the highest priorities for DeLavaL and a foundation for a long-term success. It reflects our commitment to delivering products and services that consistently meet our customer expectations, regulatory requirements, and internal standards. High quality drives customer satisfaction, strengthens our brand reputation, reduces operational risks, and supports sustainable growth.

It is the responsibility embedded across all teams, processes, and decisions. By focusing on prevention, continuous improvement, and accountability, we ensure that quality is built into everything we do—from design and development to production and delivery.

Importance of Supplier Quality

Achieving this level of excellence is not possible without strong performance across our entire supply chain. Supplier quality is therefore critical, as external partners directly impact the integrity, reliability, and consistency of our final products. Deficiencies in supplier quality can lead to production disruptions, increased costs, customer dissatisfaction, and reputational damage.

Therefore building strong collaboration, clear expectations, and quality standards with suppliers ensures alignment with our company goals. 

In the event of a non-conformity to agreed standards and requirements, the Supplier is responsible for managing the issue. The Supplier is expected to conduct a thorough root cause analysis and implement appropriate corrective and preventive actions.

At DeLaval, we use the 8D methodology for problem-solving, ensuring a structured and systematic approach to managing quality issues. Therefore, the Supplier will be required to complete an 8D report (to be published soon).

To support you with the methodology, we prepared a training material how to work with non-conformities according to the 8D methodology.