Credit Application Policy
Addendum to
DeLaval’s End Customer Data and Privacy Statement (“Data and Privacy Statement”) for Australian Individual Credit Applicants
June 1st, 2026
1. Personal Data and Categories of Personal Data
In this Addendum and in DeLaval's Data and Privacy Statement, the term 'Personal Data' has the meaning given in the Australian Privacy Act 1988 for the term 'Personal Information'.
To the extent that you are an individual and have or are applying for a credit account with DeLaval Pty Ltd., or if you are a guarantor or proposed guarantor for that credit, we may collect credit information about you from a credit reporting body as described in the Credit Reporting Policy (link: www.delaval.com/en-au/credit-application-policy), in addition to the Personal Data described in the Data and Privacy Statement below.
2. Overseas Transfer
DeLaval primarily holds Personal Data in the European Union. Your Personal Data is likely to be disclosed to DeLaval group entities outside Australia, for purposes and with the limitations set out in the DeLaval’s Data and Privacy Statement below. The legal entities of the DeLaval Group, and their respective countries, are specified here.
3. Access to your Personal Data and Correction
a) You may access the Personal Data we hold about you, and also update and/or correct it, subject to certain exceptions. If you wish to access your Personal Data, please contact us by writing by email at:
dataprivacy.APAC@delaval.com
Attention: Privacy Coordinator
b) We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Data.
c) Please note in order to protect your Personal Data we may require identification from you before releasing the requested information.
4. Privacy Policy Complaints and Enquiries
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Data or otherwise concerning any breach of the Australian Privacy Principles, please contact us as set out above. We will consider all such complaints and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
DeLaval Global End Customer
Data and Privacy Statement
Please read this statement if you or any individual or entity on whose behalf you are acting (each referred to as “You”) intend to request or use any DeLaval product or DeLaval service. This statement describes when, how and for what purposes data is processed (e.g. collected, generated, held, used, reproduced, combined, modified, and disclosed) in connection with promotion, supply, use and service of DeLaval products and DeLaval services.
The Data (as defined below) is typically collected by the applicable DeLaval sales entity or authorised DeLaval distributor (the “Supplier”) but may, for the purposes set out below, be disclosed to DeLaval International AB, corporate registration number 556012-3928, P.O. Box 39, Gustaf de Lavals väg 15, SE 147 21 Tumba, Sweden (“DLI”) and any other entity in the “Delaval Group” (DeLaval Holding AB and each entity directly or indirectly controlled by DeLaval Holding AB). With regard to Supplier’s processing of Data, this statement may be supplemented by data and privacy statements made available by Supplier (see also below, at the end of this statement, regarding the applicability of this statement to DeLaval distributors).
Note that DLI may not be subject to the same data and privacy laws that apply to You (DLI is subject to the data and privacy laws of Sweden and the European Union) and that DLI primarily holds Data on computer servers in the European Union (see further below). Also note that DLI (and Supplier) may transfer Data to other parties, as set out in the “Recipient” section below, and that such parties may be located in countries or territories that do not provide the same level of protection of data and privacy as European Union law does.
Unless otherwise specially agreed in writing, You are not entitled to any compensation for any Data made available by You or for any consent or right granted by You hereunder.
Categories of data
The following categories of data may be collected or generated in connection with promotion, supply, use or service of DeLaval products or DeLaval services (collectively “Data”):
(a) Public data about You (e.g. company name, registration number and postal address) may be collected and You may be asked to provide data about You and Your representatives (e.g. name, e-mail address, postal address and telephone number) and about other circumstances that are relevant to the promotion, supply, use or service.
(b) Data may be collected or generated concerning payment of applicable prices and fees (if applicable).
(c) Data may be collected or generated about Your farm (e.g. system set-up and farm size), about products and services offered to or ordered by You, about issues with Your systems, about any details included in any quotation, contract, service protocol or similar document, and about other circumstances that are relevant to the promotion, supply, use or service.
(d) Data about legal claims concerning you, collected and disclosed as a result of compliance with legal regulations and/or internal policies and procedures of DeLaval Group.
(e) Data that we may collect from you if you are selected to provide product testimony or serve as a brand ambassador – the categories of data collected will be communicated to you separately and will be subject to your explicit consent.
(f) Data may be collected in connection with each DeLaval software and DeLaval online service; please see the DeLaval Software and Online Service Data and Privacy Statement (available for download and printing at http://www.delaval.com/legal/).
Please contact DLI or Supplier, as set out in the “CONTACT DATA” section below, to get more information about the specific categories of Data that are collected or generated in relation to You.
The collected or generated Data may be further processed for the purposes set out below.
Purposes of processing
The Data may be processed by Supplier to administer and operate the promotion, supply or service of the relevant DeLaval products or DeLaval services, to administer and develop the relationship with You, to develop customised offerings, to provide notices to You, to provide products and services to You, for regional market research and for other purposes that Supplier has informed You about.
The Data may be processed by DLI (and any or any other entity in the DeLaval Group) for the above listed purposes as well as to support/develop DeLaval sales entities and distributors (e.g. regarding customer relationships and sales), for end customer surveys and, subject to applicable law, to send You information about the DeLaval Group’s products and services. The Data may also be processed for market research, product and service development and other purposes that DLI has informed You about. However, prices and other terms of sale set between a DeLaval distributor and its customers will not be processed by DLI (or other entities in the DeLaval Group) for reasons other than to provide services to the customer or distributor (e.g. data backup) or to comply with legal obligations.
In de-identified form (names of individuals, legal entities, farms, etc. removed or replaced), the Data may also be used for other purposes.
Recipients
The Data may for the purposes set out above be disclosed to and processed by any entity in the DeLaval Group and any of its authorised distributors, subject to the restrictions below concerning Personal Data (as defined below). Details of each entity in the DeLaval Group is available at http://www.delaval.com/legal/.
DLI and Supplier may, for the purposes set out above, use service providers to process Data on its behalf (e.g. for data storage), in which case appropriate safeguards will be implemented to keep the Data protected.
In de-identified form (names of individuals, legal entities, farms, etc. removed or replaced), the Data may also be shared with other recipients.
Security
DLI (or, as applicable, its service providers) has implemented physical, technical and organisational measures to ensure a level of security appropriate to the risks represented by the processing and the nature of the Data. Such measures are implemented to: (a) ensure that the Data can be accessed only by authorised personnel; (b) ensure that no personnel is authorised to access the Data other than those requiring access to such Data; (c) ensure that all such authorised personnel are subject to appropriate obligations to keep the Data confidential; and (d) protect the Data against unauthorised disclosure and access and accidental or unlawful destruction, loss and alteration. Please contact Supplier to get information about the security measures implemented by Supplier.
Personal data
It is normally not required to disclose any data about any identified or identifiable individual (“Personal Data”) in connection with any request for or use of DeLaval products or DeLaval services except that contact details of relevant representatives may be requested for the administration or operation of the supply or service of the relevant DeLaval products or DeLaval services (failure to disclose such data may prevent the supply or service). To the extent any of the data referred to above in this statement is Personal Data, DLI and sales entities from DeLaval Group are the “controllers” of the Personal Data processed by or on behalf of DLI (and sales entities from DeLaval Group) and Supplier is the controller of the data processed by or on behalf of Supplier. DLI (and sales entities from DeLaval Group) and Supplier will process Personal Data only as is compatible with the purposes set out above and will keep Personal Data in a form which permits identification no longer than is necessary for such purposes. Where the relevant individual has not given consent, or consent has been withdrawn, the legal basis for processing of the Personal Data is that the processing is necessary for legitimate interests (the purposes specified above) which, based on a balance of interests, has been deemed not to be overridden by the individual’s interests or fundamental rights and freedoms. These interests include market research, product and service development, administration and operation of promotions, development of customized offerings, and support for DeLaval sales entities and distributors. Certain processing of Personal Data may also be necessary for compliance with legal obligations.
Personal Data will not without consent from the relevant individual be disclosed by DLI (or sales entities from DeLaval Group) or Supplier except to each other, to entities in the DeLaval Group and to the extent needed for the administration or operation of the supply or service or as required under applicable law; also note that service providers may process data on DLI’s or Supplier’s behalf as set out in the “Recipient” section above. DLI primarily holds Personal Data in the European Union, but Personal Data may, for the purposes and with the limitations set out above, be transferred to any location where any Delaval Group entity and/or the Supplier is located, and where DLI’s service providers maintain their operations. Where – in any case other than when requested or approved by You, when necessary for conclusion, performance or support of a contract that is made in Your interest or when necessary for establishment, exercise or defence of legal claims – Personal Data will be transferred by DLI from the European Union, DLI will apply appropriate safeguards to keep the Personal Data protected (e.g. if there are no adequacy decisions, the current EU Commission standard contractual clauses will apply).
The individual to whom the Personal Data relates may contact DLI or relevant sale entity from DeLaval Group (via "CONTACT DATA") or Supplier to get information about which service providers are engaged to process any of their Personal Data, which countries and territories their Personal Data is or may be transferred to and which safeguards that have been implemented.
Your rights
Subject to restrictions under applicable law, the individual to whom the Personal Data relates has the right to request information about DLI’s (including sales entities from DeLaval Group) and Supplier’s respective processing of such Personal Data, to access such Personal Data (in a structured, commonly used and machine-readable format, with the right to forward such data) and to request DLI (or sale entity from DeLaval Group) or Supplier to correct, complete, update, restrict or delete any such Personal Data that is inaccurate, incomplete, confusing, outdated or unlawful. Such individual also has the right to object, on legitimate grounds, to processing of Personal Data relating to him or her (in particular if entitled to do so under applicable data protection legislation) and to withdraw, with prospective effect only, any consent given by him or her regarding processing of such Personal Data. If the individual considers that the processing of Personal Data relating to him or her infringes applicable law, the individual may also lodge a complaint with the relevant supervisory authority.
Contact data
Requests for further information regarding the processing of Data may be submitted by sending a signed and dated written request to DLI or to the relevant local sales entity of the DeLaval Group, or by sending an email to: dataprivacy@delaval.com. Written requests to DLI should be sent to the address stated above, attention: Data Protection Officer. Where applicable, requests may also be addressed to the Supplier.
A list of the local entities of the DeLaval Group, together with their respective addresses, is available at www.delaval.com/legal.
Updates of this statement
This statement may be updated to describe additional scope or purposes of processing of Data.
Applicability to DeLaval distributors
In case Supplier is a DeLaval distributor (i.e. not an entity in the DeLaval Group), this statement is only applicable in relation to Supplier to the extent Supplier has made reference hereto. No entity in the DeLaval Group shall have any liability for any distributor’s processing of data or breach of this statement.
Translations
The English language version of this statement is the only binding version, regardless if translations to other languages are made available. If there is any conflict or inconsistency between the English language version and any translation, the English language version shall thus prevail. The English language version is available for download and printing at http://www.delaval.com/legal/.